{"product_id":"managing-conflicts","title":"Managing Conflicts","description":"\u003cp\u003ePeople do not like to be corrected and a lot of times they would like everyone to just agree with them. Unfortunately this does not always happen so how can we disagree with them without offending or getting involved in a conflict? Conflicts can escalate to major proportions so managing these situations requires fine-tuned skills in communicating in order to overcome these conflicts.\u003c\/p\u003e\n\u003ch3\u003eWhat you will learn:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eHow does a difference of opinion turn into a conflict?\u003c\/li\u003e\n\u003cli\u003eStrengthening your fundamental communication skills\u003c\/li\u003e\n\u003cli\u003ePositioning your viewpoints professionally\u003c\/li\u003e\n\u003cli\u003eAvoid or handle conflicts and tension\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho this course is for:\u003c\/h3\u003e\n\u003cp\u003eSupervisors, Managers, Team Members, Sales, Customer Service Representatives - anyone that may have a need to manage confrontations\u003c\/p\u003e\n\u003ch3\u003eDescription:\u003c\/h3\u003e\n\u003cp\u003eThe Program will cover the following:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstanding conflicts\u003c\/li\u003e\n\u003cli\u003ePreparing for anticipated conflicts\u003c\/li\u003e\n\u003cli\u003eAdapting your style to manage emotions\u003c\/li\u003e\n\u003cli\u003eUsing a simple formula to process your communication\u003c\/li\u003e\n\u003cli\u003eUse the \"CHIP\" methodology\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"mt-5\"\u003eSkills in This Course\u003c\/h3\u003e\n\u003cul class=\"skill-tags d-flex flex-wrap p-0\"\u003e\n\u003cli\u003eConducting effective communications while managing conflicts and emotions to ensure a smooth collaboration\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"small\"\u003eMusic: «Inspire» from Bensound.com\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":48997331337465,"sku":null,"price":1248.0,"currency_code":"HKD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/5204\/5305\/files\/thumbnail-managing-conflicts.jpg?v=1788340529","url":"https:\/\/ehpinternational.com\/products\/managing-conflicts","provider":"Enhancing Human Potential","version":"1.0","type":"link"}