Managing Conflicts

People do not like to be corrected and a lot of times they would like everyone to just agree with them. Unfortunately this does not always happen so how can we disagree with them without offending or getting involved in a conflict? Conflicts can escalate to major proportions so managing these situations requires fine-tuned skills in communicating in order to overcome these conflicts.

What you will learn:

• How does a difference of opinion turn into a conflict?
• Strengthening your fundamental communication skills
• Positioning your viewpoints professionally
• Avoid or handle conflicts and tension

Who this course is for:

Supervisors, Managers, Team Members, Sales, Customer Service Representatives - anyone that may have a need to manage confrontations

Description:

The Program will cover the following:

• Understanding conflicts
• Preparing for anticipated conflicts
• Adapting your style to manage emotions
• Using a simple formula to process your communication
• Use the "CHIP" methodology

Skills in This Course

• Conducting effective communications while managing conflicts and emotions to ensure a smooth collaboration

Music: «Inspire» from Bensound.com